Our Vision
Vision and mission statements get corny fast, but good ones have a lot of value. This one is a little of both. Please read below to learn what we're about and why we do what we do!
"We" are really one guy (you can read more about him as a person right here) for now, so I wanted to take the time to explain why this business exists and humanize things a little. I've been working for MSPs since 2008, minus an almost-three-year stint in enterprise IT at a big corporation from 2010 to 2012. Corporate gigs aren't for me, but I met my wife there so I'm beyond grateful to have landed that job. My real IT love is MSP work and it turns out that I'm pretty good at it. It's my niche in IT and I feel very lucky to have found it, realized that, and had the opportunity to work for and with so many great firms and brilliant owners.
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After working in several service providers for many years, consulting for an assortment of MSPs during the pandemic, and working with countless others passing clients back and forth over the ages, I've realized that there is a heavily overlapping Venn diagram of problems they tend to share at one point or another in their evolution. If you've read this far, they're probably trickling through your head right now. I want to fix them for you, because nothing is more satisfying to me than taking a piece of irritating chaos and outputting a righteous, clean solution that makes people happy to use it instead of frustrated.
Having taken several MSPs from startup to maturity plus working with all those others - coupled with my inherent weirdly-intense-enjoyment of process building, understanding systems, writing documentation, and good old fashioned computers-are-cool-IT work, I truly do believe that I bring a unique and valuable perspective as a person who is not only a senior engineer, but also an experienced builder and manager of service delivery teams. I understand the challenges of an MSP from the perspective of the owner, leadership team, a field technician, L2 sysadmin, "project guy", HR, accounting, sales, or the most senior engineer in the room during a complex high-pressure client-facing project, because I've had those jobs at one time or another or worked very closely with them.
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Along with all those super-important financial things like "profitability and efficiency", my real ultimate goal is to make your MSP one that your clients, engineers, salespeople, marketing team, admin staff, and owners all rave about, and tell their friends+colleagues how squared away you are.