Distributed Knowledge
Leverage the distributed combined knowledge of an expert in technical service delivery by engaging with someone who has worked with, in, and for many different providers, who knows what works best, why, and how. Maybe even more importantly, learn what doesn't work and why.
Service Delivery
We can show you how to structure core processes like pre-sales engineering, QBRs/STRs, potential client assessments, onboarding and offboarding, SOPs, project management, remote workers, dispatch, Level 1, 2, and 3 support, on-call, inventory, and field work.
Security Stack
Extensive knowledge in selecting, deploying, tuning, and training on Auvik, the entirety of Sophos Central, Sophos SG and XG firewalls, SonicWALL, Mimecast, Proofpoint, Barracuda, Perch and other SIEMs, various MDR/EDR products, Office 365, Intune, Liongard, SolarWinds, DUO, Okta, Fortinet, Palo Alto, Rapidfire Network Detective, Datto products, OpenDNS/Cisco Umbrella, and many others along these lines
PSA and RMM
Connectwise Manage, Automate, Control, Kaseya VSA, Autotask, and others. We can build it from start to finish, rebuild an existing deployment the way you wish it was done from the beginning, or perform ad-hoc project work, automation, reporting, cleanups, documentation, etc
Process and Documentation
We're weird and *really* like both of these things. Work with our technical writing expertise to deploy, update, clean up, or flesh out your SOPs and documentation system with a platform like IT Glue, Confluence, or Hudu. Then, leverage API integrations with your PSA, RMM, and other tools to automate a significant portion of your CMDB.
20+
Years of Experience
10+
Trusted Vendors
150+
Products Installed
20+
Industry Certifications
125+
Clients Served
